From the first moment I met Richard at TW I knew they were different.  They were excited about our business and how they could help maximise its potential.  This has been the case – the pro-active nature and fast response to calls and emails has been invaluable.  From simple ‘hand holding’ through payroll for the first time to actively planning for the years ahead.  Given that we do research and development it was an eye opener to talk to them and discuss options, whereas every other accountant just didn’t know about what benefits or breaks are out there to help SMEs.