These are a few of the more common questions we get asked by prospective clients considering using our services that you will hopefully find useful. However, we are always ready to hear from you so if you have any additional questions please don’t hesitate to get in touch.
Q: You seem to offer a lot. Are your fees expensive?
A: No! We offer fixed fees linked to the value of what we provide. We are confident you will feel happy with our products and service. As a Thompson Wright client you will receive advice that is beyond that provided by most accountants. Most importantly we never undertake work without agreeing the fee arrangements in advance so you always know where you stand.
Q: I’ve just had my accounts done and don’t need an accountant until next year, so is there any need to contact you now?
A: We can’t over emphasise the importance of tax planning at an early stage, not crisis driven advice. Ideally you do tax planning before the year even starts but after that, the earlier the better. The same is applicable to all areas of advice and we are help you change, not just reporting what has already happened. We always look to fully understand your business and the daily issues you face, the process we undertake in order to achieve this cannot start too soon.
Q: Will you come to visit us for an initial consultation?
A: Yes. It often helps to see your business, books and records etc at first hand and we are always happy to invest our time without charge to show you what we can do. We would also like you to visit our Newcastle office to see for yourself the wide range of assistance on offer.
Q: Is your fixed quote guaranteed for more than one year?
A: Our ethos is communication and you will know after working with us for a short time that we deliver what we promise. We want you as a long-term client who trusts us to do what we say we will do. We quote what we anticipate to be a fair fee for the value provided and would only anticipate normal inflationary increases if the work stays the same. Very occasionally there may be reasons why the amount of work involved exceeded what was expected but we would sit down and discuss these with you. In some cases, where it is clear exactly what work is involved we can guarantee the fee for more than one year. Our prime objective is to establish a long working relationship with clients built on trust.
Q: How easy is it to change accountants if I decide to do so?
A:Every business is different and at Thompson Wright besides pro-active accounting we offer a whole range of services to help you, your business and employees. We take in many factors and needs about your business it’s not just about turnover. So, how do change accountants? It’s as easy as ABC:
- a) One of the directors will come and visit the business owner/finance director and take an overview of your business and the service required. This is a free no obligation face-to-face meeting.
- b) A report is prepared which includes planning ideas, detailed service proposals with simple fee structures and payment plans, customer testimonials and future recommendations.
- c) You agree and move accountants – it’s easy and straightforward – tell us and we do everything for you, it’s a painless process.
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If your question isn’t shown here please feel free to get in touch.